AI Strategist
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the embedded AI leader for customers, connecting conversation insights, business priorities, and AI capabilities into actionable roadmaps. You will identify and prioritize automation opportunities, optimize deployed AI agents, pilot new capabilities, coordinate launches, and demonstrate measurable business value to senior stakeholders.
Requirements
- 5+ years of experience in technology consulting, strategy, product, analytics, implementation, or customer success
- Experience with AI or LLM-first products
- Roadmap development, ROI prioritization, and business-case development
- Data analysis, experiment design, A/B testing, and performance monitoring
- Working knowledge of LLM-based AI agents, prompts, tools or function calling, and retrieval-augmented generation
- Cross-functional leadership and senior stakeholder influence
- Written, verbal, and presentation communication
- Project management
- Bachelor's degree in Business, Computer Science, Engineering, a related field, or equivalent experience
Responsibilities
- Identify automation and augmentation opportunities across contact center and customer experience operations
- Prioritize initiatives by expected ROI and build business cases
- Build and maintain enterprise AI roadmaps
- Align CX, Operations, Product, Sales, and IT stakeholders on priorities and success criteria
- Analyze conversation data to identify customer friction and emerging trends
- Identify operational inefficiencies and recommend improvements
- Share Voice of Customer insights with customer leadership and product teams
- Measure and report outcomes including containment, handle time, conversion, CSAT, and cost to serve
- Pilot emerging AI capabilities and determine whether to scale them
- Optimize live AI agents through performance analysis and conversation reviews
- Recommend improvements to prompts, workflows, and configurations
- Coordinate deployments, milestones, timelines, and dependencies with customer teams and forward-deployed roles
- Measure realized value after launch against original business cases
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program for onsite employees
- Commuter benefits for onsite employees
- Equity