AI Implementation Consultant
Couger Inc. is a Tokyo-based AI company developing human-like AI and virtual human agent products, including the LUDENS platform and RACHEL.
Maintainer signals as of 9/2/2026
About Couger Inc. (クーガー株式会社)
Couger develops AI technologies spanning computer vision, natural-language processing, large-scale systems, robotics, and virtual human agents. Its current flagship offering is RACHEL, a human-like AI assistant deployed across approximately 7,000 FamilyMart stores, while LUDENS is the underlying human-like AI platform.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customers through the full product onboarding lifecycle, including installation, upgrades, demos, and training. You will diagnose client issues, propose technical and creative solutions, and provide ongoing post-deployment support. You will collect user feedback, analyze data to inform product improvements, and execute product tests while coordinating specifications with engineers. You will communicate in both Japanese and English with clients and internal teams.
Requirements
- Experience in software implementation or technical support
- Business-level Japanese
- Communication-level English
- Background in computer science or engineering or equivalent experience (preferred)
- Experience with databases (preferred)
- Experience with Unix systems (preferred)
- Programming experience (preferred)
- Deep domain knowledge in a specific industry (preferred)
Responsibilities
- Understand client challenges and propose technical and creative solutions
- Drive customer product understanding and adoption
- Perform product installations upgrades demonstrations and training
- Provide post-deployment technical support to customers
- Collect user feedback and analyze data to inform product improvements
- Execute product testing and coordinate specifications with engineers
- Manage release activities and deployment coordination
Benefits
- Comprehensive social insurance
- Commuting allowance
- Communication allowance
- Annual paid leave
- Summer leave
- Sick leave
- Bereavement leave
- Year-end and New Year holidays
- Two-day weekends (Saturday and Sunday)
- Public holidays off
