Agent Operations Territory Lead
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Manage product rollouts and supervise agents across multiple cities while representing Wave, overseeing distribution and marketing, interacting with users, and leading agent network operations.
Requirements
- Fluent in French and proficient in the local language.
- At least 2 years of experience managing an agent network in Niger, including at least 1 year managing field-based teams.
- Located in or willing to relocate to Tahoua, Arlit, Dogondoutchi, or Maradi.
- Bachelor’s degree in Sales, Marketing, or an equivalent.
- Work authorization in Niger is required.
- Strong leadership and people management skills.
- Comfortable with field work, Excel, and adopting new tools.
Responsibilities
- Manage agent recruitment by leading agent openers who recruit and train agents.
- Ensure agent quality and compliance with legal and policy requirements.
- Train the agent network on applications, contracts, rebalancing, and fraud management.
- Maintain a well-branded and equipped agent network with the BTL team.
- Monitor cash and float availability at agent locations.
- Conduct routine field visits to manage risk and assess agent performance.
- Close underperforming agent accounts and recover Wave equipment and branding materials.
- Serve as the primary contact for agency networks acquiring Wave products.
- Champion customer service among distributors and agents.
Hiring Process
Fill out the application form and upload a resume in English and a cover letter describing your interest in Wave and the role.