Account Manager - Part Time FTC
Ramp Network provides crypto on-ramp and off-ramp services connecting fiat currencies and digital assets through simple integrations.
About Ramp
Ramp Network offers a non-custodial infrastructure for exchanging digital assets and fiat currencies. Their SDK enables businesses to integrate crypto purchasing and selling capabilities into their applications, with support for multiple payment methods and cryptocurrencies across multiple countries.
Skills
About the Role
You'll join the Commercial team on a part-time, fixed-term basis (1 day/8 hours per week for 3 months), providing dedicated support to a portfolio of strategic partners. You'll act as a trusted point of contact, working closely with Partnerships, Product, Marketing, Legal and Compliance teams to maintain relationships, identify growth opportunities, and support the successful delivery of commercial initiatives. Given the short-term, part-time nature of the role, you'll primarily focus on maintaining existing partner relationships, supporting key commercial priorities, and ensuring continuity across the account portfolio during the contract period.
Requirements
- At least 3 years' experience in Account Management, Customer Success, Business Development or a similar client-facing commercial role
- Experience working within fintech, crypto, financial services or technology (payments experience is advantageous)
- Excellent relationship management and communication skills
- Strong commercial awareness with the ability to identify growth opportunities
- A proactive, organised and self-sufficient approach to managing priorities
- The ability to collaborate effectively with cross-functional teams
- Strong problem-solving skills and a customer-first mindset
- Experience working within a fast-paced, scaling business is desirable
Responsibilities
- Manage relationships with key partner accounts and act as a trusted commercial contact
- Identify opportunities to increase partner value through account growth, product adoption and joint commercial initiatives
- Support partner onboarding and ensure a smooth transition into the platform and services
- Monitor partner performance, identify trends and recommend improvements to maximise engagement and commercial outcomes
- Work collaboratively with internal stakeholders to resolve partner queries and remove blockers
- Support contract renewals, commercial discussions and account planning where required
- Provide regular updates on account health, risks and opportunities
- Deliver an outstanding partner experience through proactive communication and relationship management
Benefits
- Flexible working arrangements
