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Vice President of Design

Xapo Bank logo
Xapo Bank

Xapo Bank is a members-only private bank for Bitcoin holders. It provides Bitcoin and USD banking, custody, savings, Bitcoin-backed loans, investing, global payments, and inheritance features through its app.

Gibraltar, GI
About Xapo Bank

Xapo Bank provides banking and crypto-asset services for Bitcoin holders, including regulated Bitcoin custody, USD and BTC savings, Bitcoin-backed loans, trading and investment access to equities, ETFs and selected altcoins, global transfers, debit-card spending, and beneficiary planning. Its services are aimed at eligible individual members seeking to secure, spend, and grow Bitcoin-related wealth; crypto services are provided by Xapo VASP Limited and banking services by Xapo Bank Limited.

View jobs by Xapo Bank

Skills

About the Role

You will lead the end-to-end design quality of client-facing product, web, and other touchpoints. You will set the long-term design vision, own design performance metrics, lead operational planning, and scale a unified design system. You will partner with Product, Marketing, Engineering, Compliance, Security, and AI teams to create cohesive, secure, and trust-building experiences. You will oversee research, journey mapping, usability testing, and customer discovery, and recruit, mentor, and lead a remote multidisciplinary design organisation.

Requirements

  • 10+ years of digital design experience.
  • At least 4+ years in an executive design leadership role managing multidisciplinary design teams.
  • Experience in a high-growth fintech, neobank, or digital asset platform.
  • Portfolio demonstrating complex interactive product design and established brand identity work.
  • Track record of improving business and design metrics through design-led initiatives.
  • Experience streamlining design workflows and partnering with marketing, product, and engineering.
  • Knowledge of iOS and Android platform guidelines and modern web standards.
  • Experience scaling enterprise-grade design systems.
  • Familiarity with UX and trust challenges in fintech, banking, and digital assets.
  • Executive communication and storytelling skills.
  • Experience leading in a fully remote, globally distributed environment.
  • Dedicated workspace.
  • Reliable internet connection.

Responsibilities

  • Define, champion, and execute the long-term design vision for client-facing mobile and web touchpoints.
  • Own metrics that demonstrate design's business impact and report them quarterly at the executive level.
  • Run design as an accountable business function, including headcount planning, prioritisation, and delivery.
  • Partner with Marketing to ensure consistent brand expression throughout the user journey.
  • Oversee user research and journey mapping to improve complex financial, banking, and crypto payment flows.
  • Scale and govern a unified design language and Figma system.
  • Embed regular usability testing and customer discovery before handoff.
  • Collaborate with Product and Engineering leadership on strategy and product requirements.
  • Establish a safe, governed framework for AI tools in asset creation and UX personalisation.
  • Recruit, mentor, and lead a remote multidisciplinary design organisation.

Benefits

  • 100% remote work from anywhere.
  • Flexible PTO plan.
  • Flexible work schedule.