Technical Support Engineer
OSAROVisit OSARO website
OSARO builds AI-powered warehouse-automation systems for robotic picking, bagging, kitting, and depalletization.
San Francisco, United States
Funding history
About OSARO
OSARO Inc. designs and deploys warehouse robotics systems powered by its SightWorks perception software and AutoModel learning engine, with ongoing operational support through HyperCare.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve support requests through Zendesk and phone channels, monitor system performance, create dashboards, use Python and SQL to troubleshoot issues, document resolutions, report recurring problems, improve support protocols, and maintain customer knowledge-base articles.
Requirements
- Bachelor’s degree or equivalent experience
- 3+ years of technical support or software-development experience
- Problem-solving and analytical skills
- Written and verbal communication skills
- Customer and stakeholder engagement skills
- Basic Python scripting knowledge
- Basic familiarity with Unix systems
- Understanding of software, system, and application logs and their management and analysis tools
- Understanding of JSON and REST APIs
Responsibilities
- Handle support requests through Zendesk tickets and phone calls
- Monitor system performance and operational metrics
- Create internal and customer-facing dashboards
- Use Python scripts and SQL queries to troubleshoot and resolve issues
- Document technical problems and resolutions
- Report recurring issues for systemic fixes
- Collaborate with engineering and product to improve support protocols
- Create and maintain customer-facing knowledge-base articles
Benefits
- Health benefits
- Dental benefits
- Vision benefits
- Commuter benefits
- Generous PTO
- 401(k) retirement plan
- Paid parental leave
- Flexible options for extended leave