Technical Support Engineer
Flow Traders provides continuous liquidity across global financial markets through technology-enabled market making and trading services.
About Flow Traders
Flow Traders helps institutional clients and market participants access liquidity across multiple asset classes through continuous market making services. You can trade ETPs, digital assets, fixed income, commodities, and FX products with enhanced execution quality. Flow Traders reduces trading costs and increases market efficiency through proprietary technology and global presence.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support end users and troubleshoot Windows, hardware, applications, workstations, and office infrastructure. You will manage incidents, configure equipment and virtual machines, administer VDI assignments, document solutions, and improve support services for business-critical users.
Requirements
- 3+ years of relevant desktop/workstation engineering and end-user support experience
- Bachelor's degree in IT, Computer Science, or a relevant field
- Computer hardware
- Peripherals
- Workstation setup
- Problem-solving skills
- Analytical skills
- Windows environments
- Microsoft technologies
- Active Directory
- Exchange
- MDM tools
- Networking concepts
- Firewalls
- Routing
- ITIL or service management principles
- Helpdesk tools
- Willingness to travel occasionally
Responsibilities
- Serve as the first point of contact for technical assistance
- Provide first-line support for Windows and application issues
- Own user issues through resolution
- Log, prioritize, categorize, and update incidents and service requests
- Perform remote and on-site troubleshooting
- Configure workstations and office equipment
- Install network and hardware cabling
- Troubleshoot hardware, operating systems, applications, and office infrastructure
- Manage user onboarding and offboarding
- Monitor Windows systems, servers, VDI, and enterprise applications
- Provision and assign Linux and Windows virtual machines
- Assign VDIs to users
- Escalate unresolved issues
- Maintain inventory
- Create and update knowledge base articles and procedures
- Document best practices
- Relay user feedback and support trends
- Collaborate with senior team members
- Improve IT support services