Technical Support Engineer - Finance
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support merchants and commercial stakeholders with finance-related issues involving reconciliation payouts payments settlements and payment or loan status. You will communicate proactively and reactively in English by email and phone educate finance teams on platform features analyze pain points and collaborate with finance product and development stakeholders to improve merchant operations. You will make informed decisions under pressure and prioritize requests based on urgency and necessity.
Requirements
- At least 3 years of direct B2B customer support experience
- Exposure to banking payments or financial products
- Strong finance and analytical skills
- Ability to learn internal accounting systems
- Strong written and verbal communication skills
- Ability to make quick informed decisions under pressure
- Ability to prioritize based on urgency and necessity
- Experience working successfully with ambiguity
- Advanced proficiency with Microsoft Excel
- Excellent written and verbal communication skills in English
- Educational background or work experience in finance or economics
Responsibilities
- Act as the first point of contact for merchants and commercial teams regarding financial issues
- Communicate with merchants proactively and reactively by email and phone in English
- Educate and advise merchants’ financial teams on using platform products and features
- Analyze merchant pain points and collaborate with finance product and development stakeholders on product improvements
