Technical Program Manager, People Innovation Labs
OpenAIVisit OpenAI website
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
49 current maintainers29 active leads5 new active leads117 lead step-downs16 early lead departures
San Francisco, United States
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
About the Role
You will lead execution across a portfolio of complex initiatives, partnering with product, design, engineering and People teams to turn strategy into coordinated plans. After launches you'll own user engagement including onboarding, training and support, and bring insights back to the team to iterate toward product-market fit.
Requirements
- 7+ years in technical program management, product operations or similar
- Independently led multiple high-impact programs across technical and business teams
- Experience taking new software products from planning to launch and adoption
- Strong technical fluency
- Led operational or organizational change
- Ability to influence senior leaders and build alignment
- Clear communication
Responsibilities
- Lead complex technical programs from planning through launch, adoption and iteration
- Translate strategy into executable plans with product and engineering leadership
- Establish program structures, decision forums and operating cadences
- Align stakeholders around priorities and delivery plans
- Manage technical dependencies, sequencing, risks and launch readiness
- Own communication, enablement, change management and rollout strategies
- Lead post-launch user engagement through onboarding, training, office hours and support
- Gather user feedback and usage data and turn them into actionable recommendations
- Define and track program health, adoption and user sentiment
- Prepare decision-oriented updates for senior leadership
- Improve planning and execution practices
Benefits
- Equity
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave, medical and caregiver leave
- Flexible PTO
- 13+ paid company holidays and company office closures
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends