Technical Program Manager, Model Deployment & Capacity
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the operating system for Chat capacity and model deployment, connecting demand forecasting and capacity allocation with model readiness, rollout planning, launch coordination, and post-deployment learning. You'll bring structure to constrained-capacity decisions and work across research, inference, product and operations.
Requirements
- Led complex technical programs in infrastructure, distributed systems, capacity planning, model serving or large-scale deployment
- Ability to reason about demand, supply, headroom, reliability, latency and quality tradeoffs
- Built operating mechanisms or tooling replacing manual workflows
- Effective in high-ambiguity, constrained environments
- Build alignment across teams without direct authority
- Use metrics to guide decisions
- Precise communication
Responsibilities
- Own cross-functional programs for Chat capacity forecasting, allocation, headroom planning and constrained-capacity operations
- Build intake, prioritization and decision mechanisms connecting product demand to serving capacity
- Partner with product, research, inference, fleet and capacity teams to develop scenarios and drive allocation decisions
- Lead model deployment readiness and rollout planning
- Establish readiness gates, risk reviews, rollback criteria and escalation paths
- Drive launch coordination and post-launch learning, building scalable tooling
- Define and operationalize metrics for forecast accuracy, utilization, deployment velocity, reliability, latency and quality
- Create decision-ready communications for technical and product leaders
Benefits
- Equity
- Medical, dental, and vision insurance with HSA employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave, medical and caregiver leave
- Flexible PTO
- 13+ paid company holidays and company office closures
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends
