Technical Program Manager
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead complex customer deployments and cross-functional enterprise-readiness programs. You will translate requirements into executable plans, manage dependencies and risks across workstreams, track committed timelines, and drive programs involving model lifecycle management, security, compliance, and certifications.
Requirements
- 4-6+ years of technical program management or product and engineering operations experience
- Experience owning enterprise deployments or cross-functional initiatives
- Experience driving high-stakes customer implementations or feature builds
- Technical fluency to engage engineering teams
- Written and verbal communication skills
Responsibilities
- Drive end-to-end program management for complex customer implementations
- Translate customer requirements and feedback into program plans
- Manage scope, dependencies, risks, milestones, and handoffs
- Track delivery roadmaps and committed timelines
- Drive cross-functional programs from kickoff through completion
Benefits
- Equity
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy