Technical Customer Support Specialist
Swiss robotics company producing collision-tolerant indoor drones and inspection-data software for hazardous and confined spaces.
About Flyability
Flyability SA develops the Elios drone platform and Inspector software to enable remote visual inspection, 3D mapping, surveying, and analysis of industrial confined spaces.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide frontline technical support to customers and internal stakeholders through the ticketing system and phone. You will investigate issues across drone hardware, onboard computers, and software; guide users through solutions; gather actionable data for complex escalations; and report recurring issues to Quality and R&D. You will act as an internal hardware expert, write and maintain customer-facing and internal technical documentation, process spare-parts orders, and track drone repairs and maintenance.
Requirements
- 3–5 years of experience in technical support, field technician work, or a related troubleshooting role
- Degree in Electronics, Automation, Robotics, Mechatronics, or a closely related technical field
- Understanding of interactions from hardware to software to post-processing
- Excellent written and verbal English communication skills
- Strong technical writing ability to translate engineering concepts into accessible customer instructions
- Ability to work autonomously and know when to escalate issues
Responsibilities
- Support customers and internal stakeholders through the ticketing system and phone
- Investigate technical issues, provide solutions, and guide users step by step
- Analyze interactions among drone hardware, onboard computers, and software to diagnose problems
- Escalate complex anomalies to Quality and R&D with detailed, actionable context
- Report recurring field issues
- Share hardware expertise and technical knowledge with the Customer Support team
- Author and maintain technical articles and internal documentation
- Process and enter customer spare-parts orders
- Track spare-parts orders, drone repairs, and maintenance at headquarters
Benefits
- 25 vacation days per year plus public holidays
- Up to 5 additional days off based on seniority
- Comprehensive accident insurance covering medical treatment and hospitalization
- Flexible schedules
- Remote-work option up to 2 days per week
- Discounts on gym memberships and sports events
- Discounts and rewards through Swibeco
- Team events including ski weekends, summer barbecues, and after-work gatherings
