Technical Client Success Manager
Elwood Technologies LLP is the FCA-authorised operating company behind Elwood, an institutional operating system for 24/7 markets. Its modular platform provides execution, portfolio, risk, collateral, and reconciliation workflows for professional institutional clients trading digital and traditional assets.
Funding history
Projects
About Elwood Technologies LLP
Elwood Technologies LLP provides institutional-grade, API-first market infrastructure spanning the full trade lifecycle. Its platform connects exchanges, liquidity providers, custodians, and counterparties, unifying execution management, real-time portfolio and IBOR functions, quantitative risk analytics, collateral and margin oversight, and continuous reconciliation. The company is authorised and regulated by the UK Financial Conduct Authority under FRN 989174 and serves professional clients rather than retail users.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own a portfolio of institutional clients throughout their lifecycle, including onboarding, adoption, satisfaction, retention, and growth. You will translate client workflows into platform configurations and technical requirements, partner with Sales on demonstrations and pitches, provide APAC technical support, investigate complex trading-platform issues, and improve support documentation and processes.
Requirements
- 2–5 years of experience in a client-facing technical role serving institutional clients
- Ability to translate client needs into tailored platform configurations and product recommendations
- Relationship management and platform presentation skills for senior institutional stakeholders
- Understanding of APIs, technical integrations, and front-to-back trading-system workflows
- Familiarity with financial markets and trading workflows
- Knowledge of blockchain, cryptocurrencies, and digital assets
- Problem-solving and analytical skills
- Verbal and written communication skills
- Bachelor’s degree in Computer Science, Engineering, Finance, or a related field, or equivalent practical experience
Responsibilities
- Own a defined portfolio of clients and their success throughout the client lifecycle
- Build relationships with senior client stakeholders and manage expectations
- Lead client onboarding, integration, and platform adoption
- Design tailored platform solutions and product recommendations for client workflows
- Translate client needs into structured technical specifications for Product and Engineering
- Partner with APAC Sales on prospective client meetings, platform demonstrations, and pitches
- Identify and develop upsell and cross-sell opportunities within existing accounts
- Represent Elwood at industry events and with ecosystem partners and venue integrators
- Provide technical support during APAC business hours and hand over coverage to London
- Investigate and resolve complex order-flow, market-data, and execution issues
- Create and maintain support documentation and internal knowledge-base articles
- Improve support workflows, tools, and processes
Benefits
- Fully paid medical and discounted dental schemes for employees and their family
- Generous time off and bank holidays
- Enhanced parental leave after one year of employment
- Weekly in-office Grab allowance of up to S$75
- Discounted gym scheme
- Employee Assistance Programme
- Paid study leave and personal leave