Technical Account Manager
Human Capital is a multi-stage venture capital firm that partners with exceptional founders, deploying capital and building high-caliber teams at scale across the world's most critical industries.
About Human Capital
Human Capital is a multi-stage venture capital firm that builds and invests in companies defining the world's most critical industries. The firm partners with founders to assemble exceptional teams, offering talent, investment, legal, compliance, and operational support alongside capital. Its portfolio and clients include notable companies such as Livongo, Snowflake, SpaceX, Anduril, Dandy, The Boring Company, Brex, Neuralink, Cloaked, XAI, Commure, ModRetro, Kalshi, Applied Intuition, Speechify, Transcarent, and Qualia.
Skills
About the Role
You will work strategically to maximize our client's protection in real time, focusing on the value you bring to customers while managing the complete customer lifecycle. You'll ensure flawless customer service through empathetic engagement, technical savviness, and deep product knowledge. You will manage day to day relationships with your customers, surface risks and opportunities to the business, act as the voice of the customer within the organization, and represent HUMAN to the customer. The relationships you build will directly shape our product both in the short and long term.
Requirements
- 5-7 years of experience in a B2B enterprise customer facing role, with a proven track record of managing large enterprise accounts
- Technical aptitude with a willingness to learn and grow
- Strong organizational and communication skills
- Ability to lead and resolve complex issues with attention to detail
- Bachelor's or Graduate's Degree in computer science, engineering, mathematics, information systems, or a related field is preferred
- Experience in B2B SAAS, SQL, Javascript, Kibana and other cloud and software systems is an advantage
- Bilingual (English/French) is an advantage
Responsibilities
- Ensure customer satisfaction, retention, and reference-ability for all assigned accounts
- Serve as the primary focal point for customers and build deep-level partnerships
- Provide exceptional customer support and act as a point of escalation
- Collaborate with internal teams including Sales, Tech Support, R&D, Finance, and Product
- Gather customer feedback and work internally to better meet customer needs
- Educate and enable customers through enablement sessions and materials
- Learn HUMAN's Enterprise Security products including Bot Defender, Code Defender, Credential Intelligence and Account Defender
- Lead Executive Business Reviews regularly with key customers and HUMAN stakeholders
Benefits
- Well-being and learning stipends
- Flexible work options
- Dedicated time off