Team Manager
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Maintainer signals as of 9/25/2026
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead up to 18 Customer Success Associates and oversee their daily operations. You will set expectations, coach and train team members, track performance and service-level metrics, resolve escalated customer issues, manage administrative records, and coordinate with Workforce Management, HR, and IT.
Requirements
- Hold an NMLS License and meet Qualified Individual licensing requirements in applicable states
- Have 3–5 years of leadership experience in customer support
- Demonstrate experience managing performance metrics and improving team performance
- Possess strong communication and interpersonal skills
- Demonstrate policy adherence and ownership of team results
- Apply advanced problem-solving skills and strategic thinking
- Be proficient with workforce management tools, CRM systems, and data analysis platforms
- Be eligible to work in the United States
Responsibilities
- Lead and motivate a team of Customer Success Associates
- Oversee team performance, including productivity, efficiency, quality, and SLA adherence
- Coach team members and conduct regular performance evaluations
- Provide product knowledge, best practices, and policy guidance
- Manage daily operations, workflows, and escalated customer issues
- Ensure adherence to company policies and standards
- Manage performance records, PTO, and disciplinary actions
- Coordinate with Workforce Management, HR, and IT to address employee concerns
Benefits
- 25% annual bonus target paid quarterly
- Company equity in the form of RSUs
- Health, vision, and dental insurance with select plans fully employer-paid for employees and dependents
- HSA, FSA, dependent care, 401(k), and commuter benefits
- Employer-funded life and disability insurance
- 11 observed holidays and PTO
- Up to 12 weeks of paid family leave
- Continuing education reimbursement