Site Manager Customer Center Private Customers Biel
PostFinance Ltd is a FINMA-regulated Swiss financial institution and systemically important bank serving private and business customers with payments, savings, investments, pensions and digital banking solutions.
About PostFinance Ltd
PostFinance Ltd is a private-law Swiss company and wholly owned subsidiary of Swiss Post Ltd. It operates banking and financial-services products, including digital payments, savings, investing, retirement services, e-trading, and currently available cryptocurrency trading, custody and Ethereum staking.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead a private-customer service-center location with responsibility for people, operations, and finances. You will manage team leaders, monitor service and sales performance, drive improvement initiatives, build stakeholder relationships, and help shape the Customer Center strategy.
Requirements
- University or university-of-applied-sciences degree in business administration or comparable education
- Further training in banking and finance, leadership, transformation, or change management
- Several years of leadership experience, including leading leaders and large organizational units
- Experience in customer centers, service, sales, or finance
- Record of organizational development, change management, and sustainable performance improvement
- Analytical and strategic skills
- Stakeholder management experience
- Communication and presentation skills
- Very good German language skills
- French language skills are advantageous
Responsibilities
- Lead the Customer Center location across professional, personnel, and financial matters
- Manage five to nine team leaders and approximately 120 employees
- Ensure targets for service quality, advisory quality, productivity, performance, and sales are achieved
- Monitor operational performance using key metrics and implement improvements
- Drive strategic Customer Center initiatives with internal partners
- Build cross-functional collaboration and stakeholder relationships
- Support the Customer Center leadership team in developing the area strategically
Benefits
- Six weeks of vacation and unpaid leave options
- Part-time, job-sharing, and top-sharing arrangements
- Modern workplaces, co-working spaces, and home-office options in many areas
- 18 weeks of fully paid maternity leave and 4 weeks of paternity leave
- Preventive health offerings, ergonomic workplaces, and support during extended absences
- Free Half Fare Travelcard or discounted GA travelcard, plus bicycle, car-sharing, and electric-car offers
- Employee vouchers of up to CHF 500 per year
- Preferential mortgage interest and fee-free accounts, credit cards, and custody accounts
Hiring Process
Apply online; receive confirmation; application review within two to three weeks; first interview; second interview; phone offer followed by email confirmation and an online contract package; welcome day.