Lunar Group A/S is headquartered in Aarhus and is the parent company of Lunar Bank A/S, Lunar Block A/S, Moonrise Banking Services A/S, and Lunar Journey AB. Its group businesses provide regulated digital banking, business banking, Nordic banking-services/payment connectivity, and crypto-asset trading across Denmark, Sweden, and Norway.

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Skills

Cdd Compliance Danish English Onboarding Performance Management Quality Management Risk Assessment Swedish Target Adherence Throughput

Candidate Availability

Hybrid · Copenhagen · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will lead a business-onboarding team, manage performance, and coach specialists through complex customer decisions. You will own throughput and wait-time targets, protect risk-assessment quality, coordinate on onboarding friction with support and commercial teams, and represent Onboarding in leadership discussions.

Requirements

1–3 years of people-leadership experience with direct reports
Experience in a regulated industry
Ability to conduct performance reviews and address underperformance
Ability to use throughput, quality scores, and target-adherence data
Fluency in Danish and English

Responsibilities

Lead the Onboarding specialist team and manage formal performance processes
Own throughput and wait-time targets while maintaining risk assessment
Manage target adherence, growth, and engagement scores
Maintain quality in complex onboarding decisions
Coordinate with Customer Support and commercial teams on onboarding friction
Represent Onboarding in the FCP Operations and Onboarding leadership forum

Benefits

Four days in the office
State-of-the-art equipment
Pension
Health insurance
Enhanced parental leave