Team Lead Legal Response
OKX is a leading global cryptocurrency exchange offering a wide range of trading services, including spot and derivatives trading, as well as Web3 solutions.
Maintainer signals as of 9/25/2026
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About OKX
OKX is a global cryptocurrency exchange known for its trading services and financial products. The platform offers a wide range of features, including spot and derivatives trading, staking services, and a user-friendly interface suitable for both beginners and experienced traders.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead Legal Response agents, triage law-enforcement requests, monitor quality and SLA performance, and handle escalations. You will coach team members, enforce procedures, manage team reporting and schedules, identify operational improvements, coordinate training, and support recruitment and cross-functional initiatives.
Requirements
- Hold a degree in law, compliance, or a related field, or equivalent critical-thinking experience
- Have prior experience leading or supervising a team
- Use SLA, volume, and error dashboards to make day-to-day decisions
- Demonstrate strong written and verbal communication and attention to detail
- Work independently and collaboratively
- Manage changing priorities in a fast-paced environment
- Navigate difficult situations calmly
- Manage time and multiple issues effectively
- Work rotational shifts to support 24x7 operations
- Work in Tun Razak Exchange
Responsibilities
- Lead Legal Response agents and triage incoming law-enforcement requests
- Monitor SLA and quality performance and handle complex cases
- Coach team members and address performance or capacity issues
- Resolve or escalate law-enforcement and internal stakeholder queries
- Maintain and enforce procedures for law-enforcement and regulatory requests
- Own team metrics and reporting for SLA adherence, backlog, error rate, and volume trends
- Monitor operations, KPIs, incidents, trends, and quality issues
- Conduct performance reviews and coordinate training needs
- Plan shift schedules for 24x7 coverage
- Participate in recruitment activities
- Lead or contribute to process-improvement projects
Benefits
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- Team building programs and company events
