Tax Resolution Advocate
Gusto is a payroll and HR platform that helps small businesses pay domestic and international employees, manage benefits, and automate compliance.
Maintainer signals as of 8/12/2026
Projects
About Gusto
Gusto serves small and mid-sized businesses with payroll processing, employee benefits administration, and HR tools in one platform. Users can run payroll, manage health insurance, hire globally, and pay international contractors in local currency or USDC stablecoins. The platform automates payroll tax filings across multiple states and integrates with tools like QuickBooks and Xero.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve payroll tax notices and deliver a high-quality customer experience. You will research tax laws, investigate discrepancies, document cases, communicate with customers and government agencies, manage a daily notice queue, collaborate with partner teams, use AI tools, and identify process improvements.
Requirements
- 3-5 years of payroll experience
- Notice resolution experience is a plus
- Cross-functional collaboration
- AI tools
- Customer satisfaction
- Operational efficiency
- Multiple-priority management
- Analytical skills
- Problem-solving
- Written and verbal communication
- Organization
- Process improvement
Responsibilities
- Provide exceptional customer service
- Interact with customers by email and phone
- Research and resolve payroll tax notices
- Document cases clearly and concisely
- Collaborate with Compliance, Engagement, and Tax Operations teams
- Communicate with government agencies under supervision
- Manage time to meet goals
- Use AI tools in workplace applications
- Handle a daily queue of tax notices
- Update cases and inform customers of changes
- Escalate issues to peers when needed
- Participate in team meetings
- Support fellow Tax Resolution Advocates
Benefits
- Equity (RSUs)
