Systems Support Engineer
Chef Robotics provides physical-AI food-assembly robots and a robotics-as-a-service offering for food manufacturers.
Funding history
Investors
About Chef Robotics
Chef Robotics, Inc. builds AI-enabled robotic systems for high-mix food production. Its robots and Food Foundation Model handle variable ingredients, portions, trays, and conveyors, with hardware, software, support, and updates offered through a robotics-as-a-service model.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will investigate and triage customer issues, deploy fixes and mitigations, perform field hardware repairs, and test new software. You will lead customer-site deployment and support, coordinate escalations with Engineering and Applications teams, improve robotic performance, and prepare technical customer presentations.
Requirements
- BS or MS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
- At least 3 years of experience in a customer-facing applications engineering, deployment, solutions engineering, or similar role
- Experience in at least two of machine learning, motion planning, robotics, computer vision, or control
- Experience in product engineering, applications engineering, solutions engineering, sales engineering, or forward deployed engineering
- Experience with API integrations for support tooling development
- Ability to travel at least 75% of the time
- Availability for a flexible schedule, including weekends, nights, and on-call hours
- Familiarity with Linux, Unix, or Robot Operating System
- Communication and project management skills
Responsibilities
- Lead in-field deployment and support of robotic systems
- Investigate, triage, and resolve customer issues
- Coordinate production-blocking issue resolution with Applications and Engineering teams
- Execute field hardware repairs
- Deploy and test new software
- Improve robotic performance and test new tasks
- Support customer experience
- Prepare technical customer presentations
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- Commuter benefits
- Flexible paid time off
- Catered lunch
- 401(k) matching
