Support Specialist Complaints Japanese
Revolut lets users manage money, exchange currencies, pay, and invest from a single mobile app.
Maintainer signals as of 9/2/2026
Funding history
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About Revolut
Revolut helps individuals and businesses manage multi-currency accounts, send money, exchange currencies, pay online and in person, and access savings and trading from one app. Users can hold several currencies, set budgets, control cards, and access investment features including stocks and crypto. Revolut provides banking services in select markets.
Skills
About the Role
You will handle formal complaints within regulatory deadlines, investigate and resolve issues, improve internal procedures, maintain accurate complaint records, and collaborate with internal teams and regulatory bodies. You will also perform root-cause analysis, support quality control, monitor compliance requirements, and manage your working hours effectively.
Requirements
- Bachelor's degree with at least a provisional certificate
- At least 18 months of customer service experience
- C1+ English fluency
- C1+ Japanese fluency
- Excellent communication skills
- Ability to explain complex issues clearly
- Numeracy analytical and IT skills
- Attention to detail
- Empathy and commitment to helping people
- Drive self-motivation and a flexible team-player attitude
- Independent problem-solving approach
- Investigative experience is desirable
- Retail customer service or insurance background is desirable
Responsibilities
- Handle incoming formal complaints within regulatory deadlines
- Identify analyse and resolve issues
- Set up and improve internal procedures
- Promote the fair treatment of customers
- Organise and maintain a central data archive
- Collaborate with Customer Service Product Development and Quality Assurance teams
- Take ownership of problems policies and procedures from end to end
- Stay up to date with industry regulations policies and compliance requirements
- Manage your own working hours
Benefits
- Flexibility to work from home the office or abroad
- Revolut Metal subscription with perks
- Exciting events year-round