Support Engineer
AI risk platform that helps financial institutions prevent fraud, ensure compliance, and detect money laundering through behavioral analysis and device intelligence.
Maintainer signals as of 9/25/2026
Funding history
Projects
About Sardine
Sardine helps financial institutions prevent fraud and ensure compliance by analyzing user behavior and device intelligence in real-time. Users can detect identity theft, payment fraud, account takeovers, and money laundering while streamlining KYC/AML processes. Sardine provides risk management with AI agents, case management, and regulatory reporting tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own the technical and functional customer support experience end-to-end by troubleshooting API, SDK, SQL, and cloud infrastructure issues, creating documentation and tools, escalating complex bugs, and collaborating with customers and third parties.
Requirements
- 5+ years of experience in technical support, support engineering, solutions engineering, or software engineering.
- Strong understanding of web technologies, APIs, and cloud infrastructure.
- Proficiency with SQL, including joins and multi-table queries.
- Understanding of REST APIs and experience with tools such as Postman.
- Ability to work independently and communicate clearly in high-pressure situations.
- Experience supporting B2B SaaS products and/or working in fintech or compliance environments.
- Comfort navigating ambiguity and edge cases in a high-volume ticketing environment.
- Prior experience coordinating with third-party vendors is a bonus.
Responsibilities
- Serve as the first point of contact for customers via email, chat, and phone.
- Own, prioritize, troubleshoot, and resolve complex technical issues.
- Develop expertise in Sardine’s platform, APIs, SDKs, and web technologies.
- Create and maintain documentation, tools, and support processes.
- Collaborate with customers to understand needs and provide tailored solutions.
- Escalate issues to development teams with detailed information.
- Advocate for customer needs and collaborate on product bugs and improvements.
Benefits
- Generous cash and equity compensation.
- Equity with early exercise for all options, including pre-vested options.
- Flexible paid time off and year-end break.
- Health, dental, and vision insurance for employees and dependents in the US and Canada.
- 4% 401k/RRSP matching in the US and Canada.
- MacBook Pro delivered to your door.
- One-time home office setup stipend.
- Monthly meal and social meet-up stipends.
- Annual health and wellness stipend.
- Annual learning stipend.