Supervisor, Hospitality Operations
Fintech marketplace for single-family rental real-estate investing.
Maintainer signals as of 8/14/2026
About Roofstock
Roofstock (roofstock.com) is a fintech/proptech platform for investing in single-family rental homes, including tokenized on-chain property sales (Roofstock onChain, now dormant).
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You ensure homes in your assigned zone are functional, clean, stocked, and guest-ready. You manage housekeepers, coordinate scheduling and task assignments, monitor performance, and provide coaching. You resolve guest and owner issues, coordinate with guest experience and maintenance teams, visit properties regularly, monitor review scores, maintain inventory accuracy, and improve operational processes across the zone. You also support training, cross-functional alignment, and coverage in other zones.
Requirements
- 3–5 years of operational experience in hospitality, property management, or a related field
- Strong communication skills
- Strong organizational skills
- Experience coordinating or delivering fieldwork in a fast-paced setting
- Problem-solving ability
- Ability to act with urgency
- Technical proficiency with mobile and desktop task tools
- Valid driver’s license
- Reliable transportation
Responsibilities
- Ensure assigned homes are functional, clean, stocked, and guest-ready
- Manage a team of housekeepers
- Schedule work and assign tasks
- Monitor performance and provide coaching and feedback
- Prioritize and delegate inspections, restocks, and hospitality tasks
- Collaborate with Hospitality Coordinators and Hospitality Operations Managers
- Visit homes regularly and anticipate guest or owner issues
- Serve as the operational contact for assigned homeowners
- Coordinate with Guest Experience and Maintenance teams to resolve guest issues
- Approve guest compensation and cost-sharing solutions as needed
- Identify opportunities to improve the guest experience
- Monitor guest review scores and improve performance
- Support inventory accuracy, issue prevention, and property care
- Partner with onboarding, revenue, and field teams
- Contribute to the design and improvement of operational processes
- Support training for new team members
- Provide coverage in other zones
Benefits
- Generous PTO policy
- 12 paid holidays
- Volunteer time off
- Paid parental leave
- 401k program
- Wellness subsidy
- Home office subsidy
- Cell phone subsidy
- Health insurance
- Dental insurance
- Vision insurance