Startup Program and Experience Lead
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the startup onboarding and trial journey. You will build scalable lifecycle and educational programs, improve customer experiences, identify friction points, support regional initiatives, analyze engagement metrics, and create operational frameworks that strengthen activation, conversion, retention, and ARR.
Requirements
- Experience in program management, customer experience, customer success, growth, operations, or startup-focused roles
- Organizational and project management skills
- Ability to manage multiple initiatives in fast-moving environments
- Customer experience and operational expertise
- Experience collaborating across Product, Marketing, Partnerships, and Customer Success
- Ability to analyze patterns, friction points, and improvement opportunities
- Written and verbal communication skills
Responsibilities
- Improve startup activation, engagement, conversion, and retention
- Build and manage scalable onboarding and lifecycle programs
- Create educational, onboarding, and engagement experiences
- Identify and address startup customer journey friction points
- Support startup campaigns, events, and ecosystem programs
- Track program performance, customer engagement, and operational metrics
- Build automated scorecards and operational frameworks for startup programs
Benefits
- Equity
