Staff UX Researcher
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead qualitative and quantitative research from problem framing through communication of findings. You will turn customer evidence into product insights, coach product designers in research practice, and build scalable research operations for recruitment, tooling, governance, and knowledge management.
Requirements
- Mixed-method research expertise
- Qualitative research expertise
- Quantitative research skills
- Experience researching complex B2B and consumer experiences
- Experience influencing product decisions, priorities, or strategy
- Synthesis and storytelling skills
- Experience coaching others in research
- Experience building or improving Research Operations
Responsibilities
- Lead qualitative and quantitative research from problem framing through analysis and communication
- Shape product decisions and strategy with customer evidence
- Enable Product Designers to conduct high-quality research
- Establish and evolve Research Operations
- Improve participant recruitment, tooling, governance, research practices, and knowledge management
- Connect research across teams and identify broader patterns, knowledge gaps, and strategic insights
Hiring Process
Recruiter Interview → Hiring Manager Interview → Live Research Working Session → Cross-Functional Collaboration Interview → Bar Raiser Interview