Staff User Researcher

Skills

About the Role

You will own research strategy for a product area or cross-team initiative, designing and running qualitative, quantitative and mixed-methods studies. You'll partner with Product Managers and Designers to surface unmet user needs, research how legal professionals work, produce compelling synthesis, and build custom tooling or AI agents to speed up research.

Requirements

• 5+ years of user research experience of digital products in fast-paced or technically complex environments
• Bachelor's degree in Psychology, HCI, Human Factors, Cognitive Science or related field; advanced degree preferred
• Portfolio showing portfolio-level impact and experience defining research methodologies
• Ability to navigate ambiguous problem spaces
• Exceptional storytelling and communication skills
• Experience building internal tooling (Zapier workflows, Claude skills, Notion workflows, custom GPTs or research agents)
• Strong design and product judgment and business acumen
• Experience researching AI-powered products and conversational products

Responsibilities

• Own research strategy for a product area or cross-team initiative
• Design and execute end-to-end qualitative, quantitative and mixed-methods research
• Identify patterns across studies and connect insights to product decisions
• Research how legal professionals work and translate findings into product and design recommendations
• Partner with Product Managers and Designers to frame problems and influence roadmaps
• Produce clear synthesis and storytelling
• Build custom scripts, integrations or AI agents to accelerate research
• Help partners develop stronger research instincts

Benefits

• Equity