Solutions Engineer Enterprise Partners
Xsolla (USA), Inc., operating under the Xsolla brand, is a global video game commerce and payments company serving game developers, publishers, creators, and payment providers.
Maintainer signals as of 9/25/2026
Projects
About Xsolla (USA), Inc.
Xsolla provides merchant-of-record and payment-processing services plus direct-to-consumer commerce, web shops, publishing and distribution tools, cloud gaming, fraud prevention, player engagement, creator monetization, and developer tooling for the video game industry. Its solutions operate across 200+ geographies with 1,000+ payment methods and are actively supported through live products, documentation, customer support, and ongoing hiring.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the technical contact for enterprise partners. You will troubleshoot integrations, answer API questions, manage and triage tickets, resolve or escalate defects, validate launch readiness, coordinate incident response, and communicate status and timelines to stakeholders.
Requirements
- Strong knowledge of REST APIs, JSON, and webhooks
- Hands-on debugging and troubleshooting ability
- Ability to reproduce issues, read logs, and isolate root causes
- Partner-facing technical communication skills
- Experience with ticketing or issue-tracking workflows
- Experience in video game commerce, payments, e-commerce, or fintech platforms
Responsibilities
- Serve as the technical liaison for enterprise partners
- Join partner calls and resolve technical questions
- Create, own, and drive service desk tickets to resolution
- Triage incoming issues and route them to the appropriate owners
- Troubleshoot and fix minor bugs
- Capture requirements and escalate complex defects and feature requests
- Drive production issues to root cause and confirmed fix
- Create and manage partner launch event tickets
- Validate technical launch requirements
- Maintain engineering access, troubleshooting tools, and development environments
- Communicate request resolution and bug-fix timelines
- Improve defect and feature-request reporting processes
Hiring Process
Final interview stage followed by background checks where permitted by law.