Customer Engineering Lead Customer Engineer
Applied Intuition is a physical-AI company that provides software platforms for developing, validating, deploying, and operating intelligent vehicles and machines.
About Applied Intuition
Founded in 2017, Applied Intuition builds physical-AI tooling and infrastructure, a Vehicle OS, and a Self-Driving System for automotive, defense, trucking, construction, mining, agriculture, and robotics applications.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will execute account strategy and serve as the main customer-facing contact. You will lead multi-workstream programs, coordinate engineering, product, and sales delivery, prioritize and delegate work, manage escalations, communicate program status to executives, and assess new project needs with customers.
Requirements
- 7+ years integrating complex systems for external enterprise customers
- Experience troubleshooting issues and driving problems to resolution
- Experience leading multi-workstream programs and cross-functional teams
- Executive-level and technical communication
- Large-scale software development knowledge
- Fluency in Korean and English
Responsibilities
- Execute account strategy for a major enterprise customer
- Manage executive and leadership customer relationships
- Lead multi-workstream customer programs
- Coordinate delivery across simulation, validation, and autonomy workstreams
- Coordinate engineering, product, and sales teams
- Prioritize and delegate across workstreams and engineers
- Manage incident response and high-stakes escalations
- Communicate program status, risks, and recommendations to customer executives
- Identify customer pain points and additional project opportunities
- Adjust resource needs based on customer feedback