Solution Team Lead Customer Order Process Automation
PostFinance Ltd is a FINMA-regulated Swiss financial institution and systemically important bank serving private and business customers with payments, savings, investments, pensions and digital banking solutions.
About PostFinance Ltd
PostFinance Ltd is a private-law Swiss company and wholly owned subsidiary of Swiss Post Ltd. It operates banking and financial-services products, including digital payments, savings, investing, retirement services, e-trading, and currently available cryptocurrency trading, custody and Ethereum staking.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will jointly lead the Customer Order Process Automation solution, ensure delivery capability across a team of about 100 employees, and optimize quality, throughput, and resources. You will coordinate suppliers, remove delivery obstacles, foster self-organized teams, and advance agile practices and continuous development.
Requirements
- Tertiary degree in computer science, business information systems, or business administration
- Several years of leadership experience in an agile environment
- Experience with SAFe, Scrum, Kanban, DevOps, and agile product and software development
- Moderation and conflict-resolution skills
- Team, people, organizational-development, and change-management experience
- Knowledge of Camunda, UiPath, Java, and Spring Boot is an advantage
- Fluent German and good written and spoken English
Responsibilities
- Provide joint functional leadership for the Customer Order Process Automation solution
- Ensure delivery capability and optimize throughput, quality, and resource use
- Coordinate suppliers and ensure their integration
- Remove obstacles within and beyond the solution team
- Create conditions for agile and self-organized teams
- Promote continuous learning and systematic development
- Support agile practices and mindset development
Benefits
- 6 weeks of vacation and unpaid leave options
- Part-time, job-sharing, and top-sharing arrangements
- Home office in many areas
- 18 weeks of fully paid maternity leave and 4 weeks of paternity leave
- Preventive health offerings and ergonomic workstations
- Free Half Fare Travelcard or discounted General Abonnement
- Employee discounts and vouchers up to CHF 500 per year
- Preferential mortgage interest and fee-free accounts, credit cards, and custody accounts
Hiring Process
Apply online; receive confirmation; application review; first interview; second interview; telephone offer; email confirmation and online contract package; onboarding and Welcome Day.