Software Engineer Context Engine
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build low-latency data platforms, including real-time eventing, streaming and batch ETL pipelines, and an Iceberg-based data lakehouse. You will develop OLAP, orchestration, experimentation, agent memory, customer-data-platform, and personalization systems, and may build analytics and visualization products.
Requirements
- 4-7+ years of hands-on experience building and shipping production systems or products.
- Experience designing, building, and operating large-scale data systems.
- Backend and distributed systems fundamentals in Go, Scala, or Python.
- Knowledge of data modeling and analytical query optimization.
- Full-stack engineering experience with TypeScript, React, and a service layer such as Go.
- Experience building ML-powered product features such as personalization, recommendations, or classification systems.
- Degree in Computer Science or a related field, or equivalent professional experience.
Responsibilities
- Architect and build large-scale, low-latency data platform systems.
- Build real-time eventing infrastructure and streaming and batch ETL pipelines.
- Own systems for OLAP querying, orchestration, experimentation, and trustworthy data.
- Develop long-term agent memory and customer data platform primitives.
- Implement optimization loops for personalized agent interactions.
- Build analytics, visualization, alerting, and data-exploration products.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and their families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Equity plans for eligible full-time employees.
