Software Engineer, Context Engine
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build low-latency data foundations, including eventing infrastructure, streaming and batch ETL pipelines, and a data lakehouse. You will develop systems for OLAP, orchestration, experimentation, agent memory, customer data platform primitives, and personalized agent interactions.
Requirements
- 4-7+ years of hands-on development experience building and shipping production systems or products
- Experience in platform engineering or product engineering for data systems
- Degree in Computer Science or a related field, or equivalent professional experience
Responsibilities
- Architect and build low-latency data platform systems
- Build real-time eventing infrastructure and streaming and batch ETL pipelines
- Own interactive OLAP querying, orchestration, and experimentation systems
- Develop long-term agent memory and customer data platform primitives
- Implement optimization loops for personalized agent interactions
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans