Software Engineer, Agents
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the implementation and continuous improvement of AI agents from start to finish. You will solve complex customer needs, design scalable agent solutions, identify cross-customer trends, evaluate text and voice models, and integrate models at scale.
Requirements
- 3+ years of software engineering industry experience
- Proficiency with Python, TypeScript, and asynchronous programming
- Ability to investigate system failures in deep technology stacks
Responsibilities
- Design and build AI agents for complex customer interactions and retention
- Identify cross-customer trends that guide platform and research evolution
- Evaluate text and voice models and integrate them with enterprise customers
Benefits
- Medical, dental, and vision benefits
- 25 days annual leave
- 8 UK public holidays
- Company-wide holiday break
- Daily office lunches, dinners, and snacks
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Flexible vacation policy