ServiceNow Engineer
IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.
Maintainer signals as of 9/2/2026
About IG
IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support, develop, and maintain ServiceNow applications spanning ITSM, HRSD, ITOM, Discovery, and Event Management. You will configure workflows, build integrations, maintain portals, troubleshoot issues, complete upgrades, improve processes, and mentor junior colleagues while coordinating delivery with stakeholders.
Requirements
- Have 3–5 years of experience with ServiceNow core applications including ITSM, HRSD, ITOM, Discovery, and Event Management
- Demonstrate expertise in workflows, Flow Designer, reporting, Performance Analytics, Service Portals, and Employee Center
- Be proficient in client-side and server-side scripting and ServiceNow APIs
- Have experience integrating ServiceNow through REST, SOAP, FTP, web services, plugins, and other protocols
- Have comprehensive experience with Bootstrap, Angular, HTML, CSS, JavaScript, XML, REST, and SOAP
- Understand CSDM, CMDB hierarchy, discovery, orchestration, and hardware and software configuration items
- Have experience mapping business requirements to standard out-of-the-box ServiceNow functionality
- Have hands-on expertise in MID Server installation, upgrades, and troubleshooting
- Have experience integrating platforms such as Microsoft Teams, Jira, Workday, PagerDuty, OpsGenie, GitLab, and IIQ
- Be able to maintain the platform, deliver upgrades, troubleshoot issues, and optimize processes under stringent SLAs
- Have experience mentoring junior team members
- Understand Agile and Waterfall software development lifecycles and stakeholder coordination
- ServiceNow CSA, CAD, CIS-DF, CIS-DISCO, or CIS-SM certification is desirable
- Advanced SQL and JavaScript knowledge is desirable
- Experience with LDAP, SSO, SLAs, and Performance Analytics reporting is desirable
- Strong ITIL and ITSM knowledge is desirable
Responsibilities
- Support, develop, and maintain ServiceNow applications including ITSM, HRSD, ITOM, Discovery, and Event Management
- Enhance platform functionality and address operational challenges
- Integrate ServiceNow with external platforms and internal monitoring tools
- Explore and implement modules that optimize workflows and service delivery
- Configure workflows and Flow Designer solutions
- Develop and maintain business rules, script actions, script includes, and scripted REST endpoints
- Design and enhance ServiceNow interfaces, portals, and custom applications
- Map CSDM capabilities to the CMDB and its table hierarchy
- Transition custom configurations to standard out-of-the-box modules
- Install, upgrade, and troubleshoot MID Servers
- Develop new features and maintain platform functionality
- Carry out annual ServiceNow upgrades
- Troubleshoot technical and process issues within stringent SLAs
- Identify and implement platform and process improvements
- Mentor junior team members through guidance, knowledge sharing, and feedback
- Manage competing priorities and coordinate timely delivery with stakeholders
Benefits
- Committees, sports clubs, and social clubs
- Extra time off for volunteering and community work
