Service Supervisor
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You will oversee service operations for The Wave, supervising driver performance, training drivers, supporting riders, de-escalating conflicts, and managing incidents when they occur. You may also work as an Operator when needed, leading by example and ensuring excellent customer service for riders. This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of the Mobile, AL location, with flexibility needed for occasional evenings, Saturdays, and extended hours.
Requirements
- Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role
- High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred
- At least 25 years old
- Hold a valid Commercial Driver's License (CDL) and Passenger Endorsement with a clean driving record
- Effective communication and interpersonal skills, with ability to handle stressful situations diplomatically
- Proficient in using a tablet and standard office software (e.g., Google Suite)
- Good knowledge of the city and community of Mobile, AL
- Able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
- Able to deal effectively and courteously with all customers and the public
- Ability to work flexible hours, including evenings and weekends, as required
- Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment
Responsibilities
- Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency
- Develop and implement training programs for new hires and ongoing training for existing drivers
- Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Go to the scene of accidents and incidents to manage processes and protocols
- Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
- Safely and courteously operate lift-equipped vehicles to transport elderly and/or persons with disabilities
- Learn the fundamentals of Via operations and related safety procedures
- Perform the routine operation of vehicles, including pre- and post-shift inspections
Benefits
- Health benefits
- Retirement benefits