Manager, Expert Insights, Enablement

Skills

About the Role

You will serve as the regional owner of Analyst enablement across APAC, taking on onboarding delivery, program design, stakeholder partnership, and ongoing learning initiatives for Singapore-based Analyst teams. You'll be the primary onboarding facilitator and learning partner for Singapore-based Analysts during a critical growth period. You'll provide real-time support during APAC business hours, identify regional learning needs, drive continuous improvement initiatives, and partner closely with local leadership to ensure Analyst readiness, performance, and long-term scalability. You'll operate with a high degree of autonomy, balancing strategic program ownership with day-to-day delivery, and help establish the foundation for long-term enablement support in APAC.

Requirements

• 5–8 years of experience in learning & development, sales enablement, operations enablement, training, program management, or a related field within a fast-paced environment
• Demonstrated success designing, implementing, and continuously improving onboarding or enablement programs
• Strong ability to influence leaders, partner cross-functionally, and drive alignment without direct authority
• Confident leading instructor-led training, workshops, coaching sessions, and group learning experiences
• Able to identify business needs, translate them into learning solutions, and prioritize initiatives independently
• Comfortable managing multiple workstreams, stakeholders, and onboarding cohorts simultaneously
• Capable of establishing scalable enablement practices and potentially building out a regional enablement team as the organization grows
• Experience in B2B, SaaS, financial services, or professional services environments
• Familiarity with sales methodologies, account management frameworks, or client and analyst lifecycle models
• Experience developing enablement materials including training decks, guides, playbooks, and LMS content
• Comfort using data and feedback to iterate on programs and demonstrate enablement impact
• Prior experience supporting or leading enablement in a regional or multi-time-zone context

Responsibilities

• Lead and facilitate onboarding programs for Singapore-based Analysts, including live training sessions, hands-on activities, and cohort management
• Serve as the primary real-time coaching resource during APAC business hours
• Manage Analyst ramp progression and flag performance concerns to local leadership with recommended interventions
• Design, build, and iterate on onboarding curricula and enablement frameworks tailored to the APAC Analyst organization
• Identify regional performance gaps and translate them into targeted learning solutions
• Drive at least one strategic enablement initiative or onboarding improvement project per quarter
• Partner with APAC leadership, frontline managers, and subject matter experts to align learning priorities with business needs
• Collaborate with EMEA and US Enablement counterparts to ensure consistency of programs and knowledge transfer across regions
• Influence onboarding and development strategy without direct authority
• Develop and deliver ongoing learning programs, upskilling initiatives, and role-specific development opportunities for tenured Analysts
• Create scalable learning resources including playbooks, guides, refreshers, and recordings
• Own the APAC enablement support ticket queue, resolving requests and escalations within agreed SLA windows
• Ensure operational continuity during APAC business hours, reducing dependency on US and EMEA-based resources