Service Delivery Manager
FNZ is a global wealth management platform provider.
Projects
About FNZ
FNZ describes itself as 'wealth's growth platform', providing a global, end-to-end wealth management platform that integrates modern technology, business operations, and investment operations within a regulated financial institution connected to a universe of investment products. The company serves banks, wealth managers, insurance companies, and asset managers, with over US$2.5 trillion in assets on platform and nearly 30 million end investors served through its clients. Its offerings span wealth management platforms, advisor tools and productivity solutions, asset management distribution, and trade and post-trade securities services, along with a data platform combining an Operational Data Store, Analytical Data Warehouse, and Aggregated Data Warehouse to power analytics, machine learning, and generative AI insights. FNZ has notable clients including Santander, Colonial First State (CFS), Vanguard, Aviva, and Swedbank, and in 2025 announced a global five-year strategic partnership with Microsoft to integrate Azure AI Foundry, Microsoft Fabric, GitHub Copilot, and Microsoft 365 Copilot across its platform and operations. FNZ is backed by major institutional shareholders including Caisse de dépôt et placement du Québec (CDPQ), CPP Investments, Generation Investment Management, and Motive Partners.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage day-to-day relationships with key clients and oversee service delivery, contractual obligations, and service-level performance. You will lead client governance and service-review meetings, manage escalations and critical incidents, coordinate internal teams, communicate progress, and identify service and operational improvements.
Requirements
- Client relationship management
- Stakeholder management
- Service delivery
- Issue management
- Communication
- Influencing
- Commercial awareness
- Business judgement
- Problem-solving
- Organisational skills
- Priority management
Responsibilities
- Manage day-to-day relationships with key clients
- Monitor service-level performance and address service risks or breaches
- Lead client governance forums, service reviews, and operational meetings
- Own high-priority client issues through resolution
- Manage critical platform incidents and problem-management activities
- Coordinate Operations, Production Support, Risk, and Technology teams
- Communicate clearly with clients and internal stakeholders
- Identify service improvements, operational efficiencies, and client-experience enhancements
- Maintain knowledge of platform capabilities and operational processes
- Support commercial objectives and manage client expectations
Benefits
- Private medical insurance
- Life insurance
