Senior Technical Support Engineer Shifted Workweek
Ping Identity provides an identity security platform for the digital enterprise, offering identity, access management, orchestration, and fraud prevention solutions. They serve large organizations across government, financial services, healthcare, retail, and media & telco sectors.
Maintainer signals as of 8/12/2026
Funding history
Investors
About Ping Identity
Ping Identity offers the Ping Identity Platform, an identity security solution providing capabilities for identify, manage, access, and govern needs, with support for any identity and any experience. The platform is powered by Helix, an AI engine driving intelligent identity services, and supports orchestration through a no-code, drag-and-drop interface, decentralized identity with reusable verified credentials, and fraud prevention capabilities. Ping Identity serves some of the world's largest organizations, including government agencies (e.g., State of Connecticut), financial services firms (e.g., Coast Capital), healthcare companies (e.g., Philips), retailers (e.g., Best Buy), and media & telco companies (e.g., The BBC), helping them reduce fraud, improve customer experience, and scale digital identity services across 6,500+ orchestrated capabilities and 350+ connectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide technical support across multiple products on a Thursday-to-Monday shifted schedule. You will troubleshoot customer issues, manage escalations, respond to phone support and alerts, reproduce problems, document bugs, coordinate with technical teams, and follow security and compliance practices.
Requirements
- 5 years of related experience with a Bachelor's degree or equivalent work experience
- Technical communication
- Troubleshooting
- Linux
- Unix
- Windows Enterprise Server
- HTTP
- SSL
- IPv4
- IPv6
- Java
- Tomcat
- JBoss
- Apache
- IIS
- Virtualization
- AWS
- Azure
- Google Cloud Platform
- Docker
- Scripting
- Kubernetes
- Proxies
- Load balancers
- Firewalls
- LDAP
- Active Directory
- SQL
- JavaScript
- Groovy
- ISO 27001
- ISO 9001
Responsibilities
- Resolve customer technical issues
- Meet customer expectations for response quality and timeliness
- Manage and triage support cases
- Provide technical support across multiple products
- Follow product runbooks and escalate cases
- Respond to phone support and alerts
- Communicate through support tools and calls
- Reproduce customer problems
- Collaborate with support and technical teams
- Document customer-impacting bugs
- Prioritize workload
- Participate in escalation calls
- Follow security and compliance practices
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Employee Resource Groups
- Company and team bonding events
- Global volunteering and community initiatives
