IT Service Desk Tech II
BNB Chain is a community-led blockchain ecosystem powered by BNB, composed of BNB Smart Chain (L1), opBNB (L2) and BNB Greenfield (storage). In 2024, Beacon Chain functions fused into BSC.
Maintainer signals as of 8/12/2026
Funding history
Projects
About BNB Chain
BNB Chain is an open, permissionless blockchain ecosystem for building Web3 apps. It includes BNB Smart Chain (EVM L1), opBNB (L2), and BNB Greenfield for decentralized storage, all powered by the BNB token. The network rebranded from Binance Chain/Smart Chain to BNB Chain in 2022, and in 2024 migrated Beacon Chain staking/governance to BSC as part of the BNB Chain Fusion.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide advanced on-site technical support to employees in Seattle, resolve hardware, software, network, and endpoint issues, maintain IT systems and documentation, support device management and conferencing systems, and contribute to service improvements and IT initiatives.
Requirements
- 4+ years of help desk, desktop support, or IT support experience
- Experience supporting macOS and/or Windows in a professional environment
- Familiarity with Microsoft 365
- Familiarity with basic Azure Active Directory functions
- Exposure to ServiceNow or Jira Service Management
- Understanding of mobile device management tools
- Strong Windows expertise
- Networking fundamentals
- Troubleshooting skills
- Technical documentation skills
- Knowledge management skills
- Communication skills
- Organizational and time-management skills
- Comfort using AI tools
Responsibilities
- Deliver Tier II technical support for desktop, laptop, software, hardware, and network incidents and requests
- Install, configure, upgrade, and maintain end-user devices, operating systems, applications, and peripherals
- Document incidents, resolutions, system changes, and support activities in JIRA
- Identify root causes and implement corrective actions
- Monitor alerts, work queues, backups, and recovery activities
- Support mobile device management platforms such as Intune
- Support conferencing and audiovisual systems
- Create internal documentation and knowledge-base resources
- Assist with system rollouts, procurement, and asset management
- Provide occasional after-hours or weekend support
- Troubleshoot Windows operating system issues
Benefits
- Monthly bonuses
- Restricted Stock Units
- Medical insurance
- Dental insurance
- Vision insurance
- Four weeks of paid time off
- Nine paid float holidays
- Five-week sabbatical after five years
- Pet medical insurance
- Paid volunteer time off
- Free on-site gym
- Free dog walking services
- Free parking
- Paid ORCA cards
