Senior Technical Account Manager

Skills

About the Role

You will serve as the primary technical advisor for strategic customers, bridging between customers and internal teams including Product, Engineering, Sales, and Customer Success to drive successful implementations and maximize product adoption. You will assess implementation health, troubleshoot complex issues, conduct service reviews, and identify opportunities for account growth while ensuring customers achieve their business objectives.

Requirements

• Bachelor's degree, preferably in a STEM discipline.
• 5+ years of experience in customer-facing technical roles supporting enterprise software solutions.
• Experience as a Technical Account Manager, Solutions Engineer, Solutions Architect, Technical Consultant, Engagement Manager, Technical Lead, or a similar customer-facing technical role.
• Strong understanding of enterprise software applications, integrations, APIs, and system architectures.
• Experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments.
• Knowledge of information security concepts and highly regulated industries is strongly preferred.
• Demonstrated ability to navigate ambiguity, take ownership, and drive outcomes with minimal guidance.
• Strong bias for action with a willingness to proactively investigate problems, make informed decisions, and move initiatives forward in fast-paced environments.
• Strong communication and presentation skills, with the ability to engage both technical and executive stakeholders.
• Proven ability to manage multiple priorities while collaborating effectively across cross-functional teams.
• Working knowledge of client-side web development technologies such as HTML, JavaScript, and CSS.
• Working knowledge of enterprise networking concepts including TCP/IP, VPNs, SFTP, proxies, and firewalls.
• Experience with identity verification (IDV), biometrics, fraud prevention, authentication, or adjacent technologies is strongly preferred.
• Understanding of data privacy and regulatory frameworks such as GDPR, CCPA, BIPA, or similar.
• Experience with Jira, Notion, Salesforce, Tableau, or similar platforms.
• Familiarity with tools such as Postman, Grafana, Docker, Kubernetes, Git, GitHub, Snowflake, or related technologies is a plus.
• Prior software development, implementation engineering, solution architecture, or technical consulting experience is a strong plus.
• Additional languages such as Spanish, French, or Portuguese are a plus.

Responsibilities

• Serve as the primary technical point of contact for strategic customer accounts.
• Lead customer implementations, integrations, configurations, and technical onboarding activities.
• Build trusted relationships with customer stakeholders and provide ongoing technical guidance.
• Assess implementation health, identify risks, and recommend optimization strategies.
• Troubleshoot complex technical issues and coordinate cross-functional resolution efforts.
• Conduct service reviews, technical presentations, and Quarterly Business Reviews (QBRs).
• Perform root cause analysis and communicate findings to both technical and business audiences.
• Drive product adoption and identify opportunities for account growth and expansion.
• Partner closely with Sales, Product, Engineering, and Customer Success teams to ensure customer success.
• Advocate for customers internally and help shape solutions that meet their evolving business needs.

Benefits

• Flexible Working Hours & Workplace
• Open Vacation Policy