Senior Technical Account Manager
Incode Technologies is an AI-powered identity verification and fraud prevention company. It provides identity, biometric, liveness, KYC/KYB, authentication, age assurance, and deepfake-defense solutions for global enterprises, including financial institutions, fintechs, marketplaces, governments, telcos, healthcare organizations, and gaming companies.
Maintainer signals as of 8/23/2026
Funding history
About Incode Technologies, Inc.
Incode develops and operates an identity platform that verifies users, businesses, and AI agents through document verification, biometrics, facial recognition, liveness detection, deepfake detection, government-record matching, sanctions and PEP screening, and risk decisioning. Its platform includes configurable verification workflows, case management, analytics, integrations, and developer SDKs. The company serves enterprise customers across financial services, fintech, crypto, commerce, marketplaces, public sector, healthcare, travel, telecommunications, gaming, and other industries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Incode is seeking a Senior Technical Account Manager to serve as a proactive technical partner for strategic customers. The role combines solutions engineering, implementation consulting, technical project management, incident response, account health management, and customer advocacy.
Requirements
- 3+ years in a technical customer-facing role such as TAM, Solutions Engineer, Implementation Consultant, or Customer Success Engineer.
- Strong knowledge of REST APIs, webhooks, and asynchronous integration patterns.
- Hands-on Web or Mobile SDK integration experience with iOS, Android, JavaScript, or TypeScript.
- Proficiency with SQL for log analysis, troubleshooting, and operational reporting.
- Ability to build and interpret usage trends, account health metrics, SLA tracking, and operational dashboards.
- Comfort with cloud infrastructure fundamentals; AWS preferred.
- Scripting ability with Python, Bash, or equivalent.
- Experience with identity verification, fraud prevention, or biometric authentication is a bonus.
- Familiarity with SOC 2, PCI, GDPR, or CCPA is a bonus.
- Prior experience at a high-growth SaaS or fintech company is a bonus.
Responsibilities
- Serve as the primary technical point of contact for strategic accounts across financial services, telecom, healthcare, and enterprise sectors.
- Build trusted relationships with customer engineering teams, architects, and platform owners.
- Lead technical onboarding and new product deployments.
- Provide hands-on guidance on Web and Mobile SDK integrations, REST APIs, webhooks, and backend configuration.
- Review integration designs, identify risks, and recommend architectural adjustments.
- Monitor account health and proactively resolve degradation risks.
- Lead incident bridges, coordinate communications, and drive post-incident reviews.
- Own change and release management, including upgrade windows, test plans, and rollback procedures.
- Translate customer pain points into actionable feedback for Product and Engineering.
- Coordinate internal Product, Engineering, and Support resources.
- Collaborate with the Account Director on account strategy, health, and expansion opportunities.
- Build AI-assisted workflows and contribute to shared knowledge bases, playbooks, runbooks, and integration guides.
Benefits
- Flexible Working Hours & Workplace
- Open Vacation Policy
- High-performance culture
- Freedom and responsibility
- Continuous feedback
- Promotions and development opportunities
