Senior Software Engineer AI Platform
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design, build, and operate platforms for agent-driven software development. You will lead platform projects from design through production, develop reusable tooling and automation, improve development speed and quality, and own system reliability, observability, security, performance, and cost.
Requirements
- 4+ years building production software
- Backend, infrastructure, platform, or developer tooling experience
- Python, TypeScript, or systems-oriented programming language
- API, service, or platform design and operations
- Distributed systems
- Cloud infrastructure
- Containers
- Production reliability
- Developer experience
Responsibilities
- Design, build, and operate the platform for agent-driven software development
- Lead platform projects from technical design through rollout and evolution
- Turn experiments into secure reusable abstractions
- Partner with engineers to identify bottlenecks and drive adoption
- Improve software development through agent tooling testing review and automation
- Own system reliability observability security performance and cost
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Take-what-you-need vacation policy