Senior Site Reliability Engineer, Observability
Ripple provides payments, custody and stablecoin solutions that help financial institutions integrate blockchain and digital assets.
Funding history
Investors
Projects
About Ripple
Ripple helps financial institutions transform global payments by providing blockchain-powered infrastructure for cross-border payments, digital asset custody, and stablecoin solutions. With it, users can enable instant settlements, reduce costs, and access new markets. The company was originally founded as OpenCoin in 2012 and rebranded to Ripple in 2015.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
This engineering-first role focuses on hands-on observability and reliability engineering across predominantly Windows-based Azure and AWS infrastructure supporting enterprise treasury customers. The role includes monitoring and alerting in New Relic, SLO/SLI and error-budget management, Terraform infrastructure as code, Azure DevOps pipelines, Incident.IO administration, incident response, and coaching engineering teams.
Requirements
- 7+ years in Site Reliability Engineering, DevOps, or Platform Engineering focused on observability and production operations
- Hands-on engineering experience combined with coaching and mentoring ability
- Experience in Agile/Scrum environments
- Expert New Relic and NRQL experience
- Knowledge of structured logging, metrics collection, distributed tracing, dashboards, and alerts
- Expertise with SLOs, SLIs, and error budgets
- Experience with Incident.IO, PagerDuty, OpsGenie, or similar platforms
- Experience designing incident workflows, on-call rotations, escalation policies, and post-incident reviews
- Strong Terraform experience
- Proficiency with PowerShell
- Strong Azure experience and working knowledge of AWS
- Azure DevOps CI/CD pipeline experience
- Octopus Deploy experience
- Comfort with Windows and Linux server environments
- Familiarity with Slack
- Experience with alert noise reduction, observability cost optimization, chaos engineering, SQL Server monitoring, FinTech compliance, reliability metrics, Python or Bash, or Jira is desirable
Responsibilities
- Design and implement monitoring, alerting, and dashboards in New Relic across Azure and AWS
- Write NRQL queries for troubleshooting, analysis, and reporting
- Define and implement SLOs, SLIs, and error budgets
- Lead alert noise reduction and signal quality engineering
- Optimize observability costs through log ingestion management and pipeline rules
- Develop and maintain Terraform infrastructure as code for monitoring and observability resources
- Establish IaC governance standards
- Author and troubleshoot Azure DevOps pipelines
- Administer Incident.IO, including alert routing and notification workflows
- Build incident management foundations, postmortem processes, on-call rotations, escalation policies, and response playbooks
- Track MTTR, MTTD, and incident frequency
- Respond to and debrief on production incidents
- Enable engineering teams through workshops, consultation, documentation, and training
Benefits
- Professional development budget
- Flexible in-office days
- Bi-weekly all-company meetings
- Team offsites, team bonding activities, and happy hours
- Health, retirement, family forming, and family support benefits
- Employee giving match
- Mobile phone stipend
- R&R days
- Wellness reimbursement and weekly onsite and virtual programming
- Generous vacation policy
- Parental leave and family planning benefits
- Catered lunches and fully stocked kitchens
- Competitive salary, bonuses, and equity