Senior Site Reliability Engineer
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own production observability, incident response, service-level management, and cloud-infrastructure reliability. You will lead critical incident response, maintain database high availability and disaster recovery, define SLOs and alerting standards, optimize AWS costs, and automate reliability improvements.
Requirements
- At least 8 years of experience in Site Reliability Engineering, Platform Engineering, DevOps, or cloud infrastructure supporting mission-critical production systems
- Expertise in AWS, EKS, Kubernetes, Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and observability platforms
- Experience with database high availability and disaster recovery
- Understanding of distributed systems, high availability, capacity planning, and microservices orchestration
- Knowledge of SRE principles, SLO/SLI design, error budgets, alert governance, and toil reduction
- Based in Hong Kong or Shenzhen
- Excellent written and spoken English
- Mandarin
Responsibilities
- Participate in the production on-call rotation and lead SEV1 and SEV2 incident management
- Diagnose, triage, mitigate, and coordinate resolution of production incidents
- Own database high availability and disaster recovery, including restore drills
- Define and maintain SLOs, SLIs, error budgets, alerting standards, and operational-readiness processes
- Optimize AWS costs across the multi-account environment
- Drive reliability improvements through automation, observability, capacity planning, performance tuning, and root-cause analysis
- Strengthen resilience, security posture, and operational maturity in PCI-DSS-regulated environments
- Mentor engineers and eliminate operational toil through automation
