Senior Research Engineer Safety

Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.

San Francisco, United States
About Decagon

Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.

View jobs by Decagon

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will research, build, and deploy safeguards that improve the safety, reliability, and controllability of AI agents. You will develop adversarial evaluations, red-team datasets, regression suites, classifiers, reward signals, post-training methods, and runtime protections. You will investigate production incidents, test mitigations, measure their impact, and translate enterprise requirements into scalable safeguards and rollout practices.

Requirements

  • 4+ years of experience in AI/ML engineering, research, or AI safety
  • Experience evaluating, post-training, or deploying language models or agentic systems
  • Experience with reinforcement learning, preference optimization, distillation, model routing, or synthetic-data generation
  • Experience with adversarial testing, model red teaming, prompt injection, policy enforcement, privacy, or safe tool use
  • Fluency in Python and modern ML tooling
  • Ability to make risk and product tradeoffs for ambiguous, high-stakes technical problems

Responsibilities

  • Research and build safeguards against prompt injection, unsafe tool use, sensitive-data disclosure, policy violations, and hallucinated commitments
  • Build adversarial evaluations, simulations, red-team datasets, and regression suites
  • Develop and deploy classifiers, judges, reward signals, post-training methods, and runtime safeguards
  • Analyze production traces and incidents to identify root causes, test mitigations, and measure impact
  • Partner with Security, Product, Infrastructure, Legal, and customer-facing teams to create scalable safeguards and rollout practices

Benefits

  • Medical, dental, and vision benefits for employees and their families
  • Life insurance and disability benefits
  • Retirement plan
  • Parental leave
  • Fertility and family-building benefits through Carrot
  • Monthly wellness, lifestyle, and work-life balance stipend
  • Daily office lunches and snacks
  • Flexible vacation policy
Senior Research Engineer Safety at Decagon | JobStash