Senior Product Operations Manager, Integrations

Skills

About the Role

You will own the operating system behind integrations and the partner ecosystem, including APIs, MCP servers and third-party connectors. You will triage integration requests and issues, manage technology and ISV partners, run early-access programs, coordinate launches, and build documentation, playbooks and lightweight systems that help the program scale.

Requirements

• 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations at a high-growth tech or SaaS company
• Direct experience working on an integrations team
• Working knowledge of APIs and MCP
• Experience from an app store, marketplace or partner ecosystem business
• Experience managing external technology or ISV partners
• Hands-on experience running early-access or beta programs and coordinating launches
• Strong written communication
• Ability to drive cross-functional alignment without direct authority
• Bias toward lightweight systems over heavy processes

Responsibilities

• Own intake, triage and prioritization of integration and API/MCP feature requests
• Triage partner- and customer-reported integration issues and coordinate resolution
• Manage relationships with technology and ISV partners across the integration lifecycle
• Plan and run early-access programs for new integrations and API/MCP capabilities
• Coordinate cross-functional launches of new integrations
• Translate feedback into requirements, prioritized workstreams and roadmap recommendations
• Create and maintain documentation, playbooks and enablement materials
• Implement lightweight systems, automation and processes such as onboarding checklists and certification criteria

Benefits

• Equity