Senior Product Manager, Fiat Payment
Transak is a developer integration toolkit to let users buy/sell crypto in any app, website or web plugin.
About Transak
Transak is a global web3 infrastructure services provider with registered entities in the USA (NMLS ID: 2362652), the UK, Canada, Australia, Poland, India, and Hong Kong.
Skills
About the Role
You'll own and scale Transak's fiat payments experience across North America and LATAM, focusing on ACH/bank transfers, cards, and local alternative payment methods. You'll be accountable for improving payment success rate, time-to-funds, cost per successful transaction, dispute/return rates, settlement & reconciliation performance, and partner experience. You'll work closely with Engineering, Risk, Compliance, Finance, Ops, and Partnerships to build resilient, compliant, high-throughput money movement across multiple rails. You'll define the multi-rail strategy, write detailed PRDs, lead agile execution, and drive reliability improvements using incident learnings. You'll own end-to-end ACH experiences, improve card authorization and payment success, expand local APM coverage, and collaborate with Compliance/Legal and Partnerships on regional readiness and partner onboarding.
Requirements
- 8–10+ years in product management or strong engineering-to-PM background ideally in payments fintech infrastructure or money movement
- Experience owning products across bank transfers ACH cards and or local APMs including settlement and reconciliation
- Strong technical fluency to work deeply with engineers on APIs webhooks payment state machines ledgers idempotency retries and observability
- Data-driven mindset with comfort in SQL and analytics
- Strong cross-functional leadership across Engineering Risk Compliance Finance Ops and Partnerships
- Experience operating in Americas markets US Canada and or LATAM and navigating regulated environments
Responsibilities
- Own the global fiat payments roadmap across ACH/bank rails, cards, and other local bank transfer and APMs
- Define the multi-rail strategy for routing users to ACH vs card vs APM based on conversion cost risk speed and availability
- Set and manage KPIs across rails including authorization rate time-to-funds and dispute/chargeback rate
- Prioritize roadmap work through data user feedback and partner insights
- Define quarterly product strategy
- Interface with customers to deliver new improvements features and products
- Write detailed PRDs and drive alignment across Engineering Design Risk Compliance Finance Operations and Partnerships
- Lead agile execution and ship iteratively
- Drive reliability improvements using incident learnings
- Own end-to-end ACH experiences including bank linking verification and exception handling
- Improve time-to-funds and reduce drop-offs with clearer UX and payment state tracking
- Build scalable flows for returns and exceptions NOCs and customer communications
- Partner with Finance and Ops on settlement reconciliation and reporting pipelines
- Improve card authorization and payment success through decline reason normalization routing and tokenization
- Collaborate with Risk on fraud and disputes strategies
- Monitor provider performance and optimize for reliability and cost
- Expand and optimize local APM coverage in the Americas especially LATAM
- Own method-level UX and operational readiness for APMs
- Standardize the integration surface across APMs
- Partner with BD and Partnerships to source onboard and scale APM providers
- Work with Compliance and Legal to ensure regional readiness for each rail
- Collaborate with Partnerships on processor bank and APM onboarding and partner escalations
- Communicate progress risks and tradeoffs to leadership
- Translate wallet and fintech partner needs into scalable APIs and payment experiences
- Improve developer and partner UX including API ergonomics and documentation