Senior Pre-Sales Engineer EMEA
Incode Technologies is an AI-powered identity verification and fraud prevention company. It provides identity, biometric, liveness, KYC/KYB, authentication, age assurance, and deepfake-defense solutions for global enterprises across financial services, fintech, marketplaces, government, healthcare, telecommunications, gaming, and other industries.
Funding history
Projects
About Incode Technologies, Inc.
Incode develops and operates an enterprise identity platform for verifying users, businesses, employees, and AI agents. Its offerings include document and biometric verification, facial recognition, liveness and deepfake detection, government-record matching, sanctions and PEP screening, risk decisioning, configurable workflows, case management, analytics, integrations, APIs, SDKs, and privacy-preserving on-device processing. The company serves organizations in financial services, fintech and crypto, commerce, marketplaces, public sector, healthcare, travel, telecommunications, gaming, social media, and related sectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the technical backbone of customer-facing operations in the region. You'll own customer issues from first report through resolution, perform root cause analysis, and help triage and debug with engineers when needed. You'll support POCs, pilots, and implementations, help train customers, assist Delivery and Project Managers with onboarding, and contribute to knowledge bases.
Requirements
- BS degree in Computer Science or related field
- Minimum 3 years of experience in similar roles, ideally enterprise SaaS
- Good understanding of business processes
- Proficient in English
- Understanding of APIs, SDKs, and cloud computing
- Experience with HTTP JSON services and tools like Postman or Insomnia
- Scripting experience with shell or Python
- Mobile development experience (iOS/Android native or React Native, Flutter, Xamarin)
- Experience integrating third-party Web or Mobile SDKs
- Excellent written and verbal communication skills
Responsibilities
- Own reported customer issues through to resolution
- Perform root cause analysis and prevent recurrence
- Triage and debug issues and pull in engineers when necessary
- Troubleshoot issues during POCs, pilots, implementations, integrations and production
- Train customers for POCs and implementations
- Assist Delivery and Project Managers in onboarding
- Develop internal and external knowledge bases
- Champion customers and uphold high customer service standards
Benefits
- Flexible working hours and workplace
- Open vacation policy