Senior Officer Specialist Contact Centre Technology and Operations
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide inbound or outbound telephone and non-phone service to internal and external customers on trade, cash, and corporate banking products. You will understand customer needs, provide solutions and advice, record and coordinate query resolution, identify trends from feedback, and support ad-hoc projects and issue analysis.
Requirements
- Degree or diploma
- Experience serving trade, cash, or corporate banking customers
- Telephone, listening, and communication skills
- Spoken and written English and Chinese
- Microsoft Office proficiency
- Knowledge of Finacle
Responsibilities
- Deliver inbound or outbound service through telephone and non-phone channels
- Support customers on trade, cash, and corporate banking products
- Understand customer needs and provide appropriate solutions
- Provide advisory service and customer insight
- Collect customer feedback and identify problem trends
- Record, track, and coordinate resolution of customer queries and feedback
- Handle ad-hoc projects and customer-issue analysis