Senior IT Support Engineer
Carta operates an intelligent platform for private capital markets, connecting data, workflows, and people across portfolio management, cap tables, fund administration, and tax services. It serves private equity firms, venture capital firms, private corporations, and limited partners.
About Carta
Carta provides a platform that helps players in private capital—including private equity firms, venture capital firms, private corporations, and limited partners—manage portfolios, move money, and model the future with unprecedented connectivity. Its offerings combine cutting-edge AI with expert human service, including cap table management, fund administration, tax services (such as Carta Fund Tax and QSBS attestation), 409A valuations, compliance, and reporting tools. The platform emphasizes real-time visibility, agentic intelligence for productivity, strategic modeling for scenario planning, and end-to-end collaboration between firms, companies, investors, and partners. Carta serves a large client base including over 1.7 million equity holders, 50,000+ companies, and 9,000+ funds and SPVs, with clients ranging from venture capital funds to global private corporations operating across multiple countries.
Skills
About the Role
You will lead complex initiatives, serve as the team's escalation point in your workstream, and mentor E2/E3 engineers. You will resolve complex issues across the SaaS and identity stack, including Okta, Google Workspace, Slack, Zoom, MDM, and hardware, and represent IT in high-stakes moments such as executive support, terminations, and sensitive offboardings. You will own a major operational program like Day 1 onboarding, executive support, or M&A integration support. You will identify recurring issues, automation candidates, and process gaps, partnering with Automation Engineers to ship durable fixes. You will serve as an escalation point and mentor for E2/E3 engineers, setting the bar for customer interactions and operational discipline. You will work closely with Security on access reviews and incident response, with People on the employee lifecycle, and with Finance and ELT on executive support and compliance. You will use modern tooling and AI, including Claude, as a routine part of your work to draft runbooks, debug issues, and accelerate resolutions.
Requirements
- Deep hands-on experience across the SaaS and identity stack at scale: Okta, Jamf, Intune, Atlassian (Jira), Slack, Zoom, Google Workspace, Microsoft 365, Box, 1Password, and DocuSign
- Proficiency in conference-room AV (Crestron, Q-SYS, LogiSync, Zoom Rooms) and physical access systems (Cisco Meraki cameras, Brivo)
- Understanding of identity and the security implications of access changes
- Calm under pressure, empathetic with frustrated users, professional in high-stakes situations
- Strong documentation and change management discipline
- Ability to lead through influence and coach junior teammates
- Experience using modern tooling and AI (including Claude) as part of daily workflows
- 5-7 years of IT support, helpdesk, or technical operations experience
- At least 2 years in a senior or lead role at a fast-growing or recently-acquired company
Responsibilities
- Resolve complex issues across the SaaS and identity stack (Okta, Google Workspace, Slack, Zoom, MDM, hardware)
- Represent IT in high-stakes moments such as executive support, terminations, and sensitive offboardings
- Own a major operational program like Day 1 onboarding, executive support, or M&A integration support
- Identify recurring issues, automation candidates, and process gaps
- Partner with Automation Engineers to ship durable fixes
- Serve as an escalation point and mentor for E2/E3 engineers
- Set the bar for customer interactions and operational discipline
- Build automations that help the team beyond direct reach
- Partner with Security on access reviews and incident response
- Partner with People on the employee lifecycle
- Partner with Finance and ELT on executive support and compliance
- Use AI assisted workflows to draft runbooks, debug issues, and accelerate resolutions
- Document work and follow change management
- Verify before closing a ticket
Benefits
- Equity for all full time roles
- Exceptional benefits