Senior Implementation Manager
Skills
About the Role
You will manage end-to-end integrations for enterprise clients, ensuring smooth onboarding and resolving technical issues. You will analyze product performance and onboarding metrics, design onboarding workflows, and produce data-driven recommendations. You will train CSMs, Implementation Specialists, and Product Analysts, write clear documentation, and collaborate with operations, compliance, and sales to deliver successful implementations.
Requirements
- 4-8+ years of implementation experience in B2B SaaS, fintech, or payments with a track record of delivering complex integrations
- Working knowledge of SQL for data analysis
- Comfort reading code and API documentation
- Ability to write basic scripts for testing and automation
- Experience managing multiple implementations and stakeholder expectations
- Ability to communicate complex technical concepts clearly to developers and business stakeholders
- Strong written documentation skills
- Analytical problem-solving and pattern recognition skills
- Comfort with ambiguity, rapid context-switching, and building processes from scratch in a high-growth environment
- Payment industry knowledge (card transaction flows, authorization/settlement, interchange) (nice to have)
- Direct experience with card issuing programs or BaaS platforms (nice to have)
- Familiarity with stablecoins, blockchain, or crypto payment rails (nice to have)
Responsibilities
- Facilitate integration of key company accounts into the platform and troubleshoot integration issues
- Collaborate with internal teams to understand customer needs and tailor onboarding solutions
- Analyze product performance and track metrics to identify onboarding improvements
- Train CSMs, Implementation Specialists, and Product Analysts on onboarding and implementation best practices
- Support design of onboarding workflows for new business customers
- Provide data-driven insights to enhance the user experience and product adoption
- Define business requirements for onboarding and create user stories with CSMs
- Use analytics tools to track and measure onboarding success and report key findings to stakeholders
Benefits
- Unlimited time off (minimum 10 days required)
- Flexible working and home office stipend
- Comprehensive health dental and vision plans for US employees
- 100% company subsidized life insurance
- 401(k) with 4% company match
- Equity option plan
- Company-issued Rain Cards for testing
- Health and wellness eligible spending
- Team summits and domestic and international off-sites